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Reception Opening Times
Please note patients who have appointments between 12.30 and 1.30pm must use the side entrance. Emergencies Out Of HoursDudley Primary Care Trust provides an emergency out-of-hours service for evenings, weekends and Bank Holidays for urgent medical problems only. To contact this service you can either telephone the surgery on 0844 477 1887 or by calling direct on 0845 145 1800. For Thursdays only between 12 noon and 6.30pm call direct on 0845 603 1762. Alternatively, if you require medical advice only you can telephone NHS Direct on 0845 4647 or visit their website at www.nhsdirect.nhs.uk. An emergency is defined as an accident or illness for which treatment cannot wait until the surgery is next open. For example:
In all these cases go to Casualty at Russells Hall Hospital. Common illnesses that are not normally emergencies are:
To try and improve inappropriate attendances we have a self help leaflet "What should I do?" which gives you guidance on certain conditions. Alternatively, you can visit the following website http://www.whatshouldido.com Self-administration of pain relief, fluids and simple measures to reduce temperature, such as Paracetamol or Calpol, is expected before a doctor is called. Thereafter, if symptoms persist, you should contact the surgery when it next opens. If the condition is not considered to be an emergency, advice may be given, or you may be asked to attend an emergency surgery. AccessThe majority of consulting rooms and treatment rooms are on the ground floor. However, we do have one consulting room and treatment room upstairs. If you are unable to climb the stairs please let the receptionists know. There are patient toilets and baby changing facilities on the ground floor. Access to all facilities is via the reception at the front of the building. Disabled PatientsThe building has been designed to be disabled-patient-friendly, with toilet facilities and a ramp at the side of the building for access. |
